Technical writing services
As a technical writer, my role is to help your target audience use your product to achieve their goals.
There’s no one-size-fits-all solution. I partner with you to understand your aims as a business and recommend the right combination of content creation services for you.
How I can help
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Technical copywriting
How can your target market recognise the value of your service if you don’t tell them how it meets their needs?
From blog posts and articles to whitepapers and thought leadership pieces, I can craft technical content that communicates the value that your technology offers and helps convert your prospects into customers.
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Online help
Ideal for both SaaS and installed software, an online help system provides your users with a structured, searchable repository of tutorials and reference materials.
Whether you’re looking for the best tool for the job or have an existing system that needs managing and updating, let me ensure your users can always find what they need.
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UX writing
In today’s world, software users expect streamlined workflows and intuitive designs. The information you provide on screen is a vital part of that user experience, but choosing the right words isn’t easy.
Let me collaborate with your team to craft micro-copy and embedded assistance that supports your users without breaking their flow.
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User guides
Step-by-step instructions to help users get started or complete complex tasks offer a great opportunity to add value to the customer journey.
I create tutorials that look beyond the UI to address your users’ context, advise on best practice and incorporate the details that can’t be communicated at the point of use.
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API references
If you’re exposing your API to third parties, well-designed endpoints and accurate, comprehensive documentation are a must.
Let me partner with your development team to put API design and documentation at the heart of the developer experience and make yours the service of choice.
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Knowledge base articles
Support tickets can be a great source of technical content, but only if your customers can find the information they need.
By defining a structure, developing templates and establishing a style guide, I’ll get your content in order so your users can start helping themselves.
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Content auditing
When your software is constantly evolving, keeping your documentation up to date and well-structured soon becomes a challenge.
I can perform a comprehensive review of your existing material to identify any gaps, duplicates and inconsistencies, giving you a clear baseline from which to prioritise your next steps.
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Information architecture
How your content is structured plays a vital role in both building your users’ mental models and helping them to discover functionality.
Allow me to formulate a plan that will ensure your content helps your users get the most out of your product or service.
“Marianne transformed our product documentation from a miscellany of FAQs into a structured, comprehensive and concise help site. Articles are always written with the users’ goals in mind, and the process often generates valuable product feedback.
Our help site used to be perceived as a gap, and now prospects and customers recognise it as a strength thanks to Marianne.”
— Robert, Founder and Product Manager at Trelica
Looking for a technical writer?
Whether you have a specific project in mind or just know that you need help with technical content, I’m here to help.
I offer a no-obligation initial consultation to discuss what you need and how we might work together. If it feels like we’re a good fit, I’ll develop a brief and provide you with a quote.